How does 9-1-1 work?
9-1-1 is a very complex system. Basically, when you call 9-1-1 from a traditional land line phone, the telephone company you have service with provides 9-1-1 with the telephone number you are calling from, the address you are calling, and the name of the person who receives the telephone bill. On occasion, the address provided to 9-1-1 could be incorrect. Always be prepared to provide your exact location to the dispatcher. For more in depth explanation of how 9-1-1 works, visit 9-1-1 Magazine Online.

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1. When should I call 9-1-1?
2. What if I’m not sure whether my situation is an emergency or not?
3. Why are callers sometimes provided another number to call when 9-1-1 is dialed?
4. I have a hearing impairment and cannot communicate over a regular telephone. What should I do if I need help in an emergency?
5. How does 9-1-1 work?
6. Can I call 9-1-1 from my cellular or PCS phone?
7. What is a 9-1-1 address?
8. How can I find out what my 9-1-1 address is?
9. Where do I get a new 9-1-1 address from?
10. What is a 9-1-1 surcharge?